How to sign documents using ElectronicID

ElectronicID video-based identification is an internationally available document signing method that can be used in the Dokobit portal when other eID tools cannot be obtained. This signing tool produces QES-level signatures and can be used with PDF files only. To get started, you will need a stable internet connection; a valid passport (for some citizens, an ID card is also accepted); a mobile phone; and a device with a working web camera. 

An Introduction to ElectronicID

A brief overview

Here are some of the key characteristics of ElectronicID:

 It produces QES-level e-signatures and can only be used to sign PDF files.

 We offer the ability for some citizens to use ElectronicID in a self-registered Dokobit account that is created with an OTP (One-Time Password). This allows more freedom for these users by offering them the chance to upload and sign documents themselves without needing a third party to send them signing invitations through accountless signing.

 The price per signature for this signing method is 5 EUR + VAT. This cost is covered by the document owner, who is financially responsible for all signatures from all invited signing participants. Check out our price guide here.

Supported countries

In the Dokobit portal, ElectronicID can be used in combination with accountless signing to collect signatures from citizens of the following countries:

Albania, Andorra, Angola, Argentina, Armenia, Australia, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Colombia, Costa Rica, CroatiaCyprusCzech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, North Macedonia, Norway, Panama, Paraguay, Peru, Poland, PortugalRomania, Singapore, SlovakiaSlovenia, South Africa, South Korea, Spain, Sweden, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United Kingdom, United States, Vietnam.

Countries in bold: capable of also registering a Dokobit account using OTP, if necessary.

How to enable or disable the option to sign with ElectronicID when sharing documents with others

Summary: Users of the Dokobit portal who have purchased a paid plan subscription can enable or disable the option for added participants to sign documents through accountless signing by using ElectronicID. This can be done by adjusting the settings of a document before it gets sent out for signing. Follow the steps below to find out how. ↓

1.0. At the top right side of the screen (right under your name), press the "Upload document" button.

1.1. Fill out all of the necessary information in the first three steps of the document uploading process.

Note: Just a reminder that this document signing method supports PDF files only. Files that have been shared in a container format instead will stop the added participants from being able to sign using ElectronicID or Swisscom.

1.2. When you get to the fourth step, you will be given the choice to set several document settings, as seen in the image example below.

At the bottom of these settings, the last two options are checkboxes for enabling or disabling accountless signing and video-based identification. Add or remove the checkmarks to set the desired setting.

Note: The setting for accountless signing must also be enabled to allow participants to sign with ElectronicID.

1.3. When you're done filling out all the steps, press "Send" at the bottom of the page to share the document with your added participants.

Note: Don't forget – paid plan users are financially responsible for all signatures from all invited signing participants. Check out our price guide here.

How to sign documents using ElectronicID

2.0.There are two ways to start the signing process of a document when using ElectronicID video-based identification.

Option 1:

In a Dokobit account that has been registered with an OTP, prepare a PDF document for signing. Then at the bottom of the page, choose the "Sign with QES" tab and press "Sign".

Option 2:

Open a Dokobit email invitation that you received and press "Review and sign".

2.1. Once you get redirected to the signing page of the document, in the first drop-down menu, select the issuing country of your ID, and in the second one, choose the ElectronicID signing method.

Note: This signing method will not be available to you if your document was issued by a country that is not listed in the drop-down menu.

2.2. Get familiar with the requirements to make sure that you'll be able to successfully sign the document, and then press "Continue".

2.3. Accept the terms by marking both of the checkboxes and then press "Continue".

2.4. Once again, choose the issuing country of your ID as well as the type of document you plan to use, and then press "Start".

2.5. Your web browser will ask your permission to use your microphone and camera. Press "Allow".

Note: Here's an example of Google Chrome's "block or allow" pop-up window requiring your permission:

2.6. The camera on your device will turn on and ask you to position the front of your document to fit the frame. Follow the prompts to make sure you do it correctly.

2.7. Once your document has been accepted, follow the prompts for capturing your face to ensure a successful identity verification process.

2.8. Once the recording is completed, enter your phone number to receive a verification code and press "Continue".

2.9. Enter the code which you received on your mobile device and press "Continue".

2.10. Please wait for your identity to be verified.

Note: The verification process is supposed to take up to 5 minutes. However, don't worry if you end up exceeding this waiting time – sometimes, it can take longer.

2.11. If you successfully passed the identification process, you will see an announcement stating, "Your identity has been verified". Accept the certification terms by marking both of the checkboxes and then press "Continue".


The following steps must be completed within 5 minutes; otherwise, the identity verification session will expire. ↓

2.12. Choose the appropriate country from the drop-down menu and enter your phone number to receive the verification code for signing the document and then press "Continue".

2.13. Enter the code that was sent to your phone.

Note: If for any reason you didn't receive the code, press "I cannot get the code, I want a new one".

2.14. Congratulations, you've successfully signed the document!

Note: If the document is waiting on signatures from other participants, the link for downloading the file will not be available. Once every participant has signed the document, you will receive the link to your email address.

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