How to get and start using Smart-ID for authentication and document signing?

Smart-ID is an application that can be used for authentication and document signing in various e-services. To use Smart-ID you will need a smart device and an internet connection. You can download Smart-ID app from here and in order to be able to use Smart-ID for signing, you will have to register your account using Mobile ID, your e-identification card or by visiting "SEB" or "Swedbank" branches. More information about how to start using Smart-ID can be found here.

To use Smart-ID usually you will be asked to enter your personal code. After entering the personal code and confirming the action you will see a control/verification code appearing on your device screen. After a moment you will see the same code appearing on your smart device screen in the Smart-ID app (if the app did not open automatically, open it manually), make sure these codes match and click "Confirm". If you are using Smart-ID for authentication you will be asked to enter your PIN1 code and if you are using Smart-ID for signing, you will be asked to enter PIN2 code. The action will be completed after entering the code.


From the 8th of November, 2018 new certificates are being issued that can be used for document signing with a qualified electronic signature using the Smart-ID app. Previously document signing using Smart-ID app was only possible with an advanced electronic signature, based on a qualified certificate.

In order to be able to sign documents with a qualified e-signature using Smart-ID, please follow the steps below:

1. Make sure that your Smart-ID app version is not older than 14.7. To check the version of your application open the app on your device, click "Menu" and then "Application info". Update the app if the version is outdated.

2. Your account needs to be "Smart-ID Qualified Electronic Signature" (you can check you account level in Smart-ID app menu "User info"). If your account is not "Smart-ID Qualified Electronic Signature", delete your current account and register again. Open the Smart-ID app on your device, click "Menu" and "Delete account". Confirm your action by clicking "Delete account".

3. Register your account using Mobile-ID or ID card. If you do not have any of these eIDs, you can visit “Swedbank” or “SEB” bank branch to register your Smart-ID account.


Accounts and e-signature levels

To check your account level, open the app on your device, click "Menu" and then "User info".

Smart-ID Basic account can be used for authentication in various bank systems (to log in to your account).

Smart-ID account can be used in various e-services for authentication and document signing with an advanced electronic signature, based on a qualified certificate.

Smart-ID Qualified Electronic Signature account can be used in various e-services for authentication and document signing with a qualified electronic signature. 

More information about Smart-ID can be found here.

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